These Terms of Use ("Terms" or "Agreement") govern your access to and use of this website (the "Site"), operated by Shekinah Travel Lifestyle ("Shekinah Travel Lifestyle," "we," "us," or "our").
By visiting or using the Site, you confirm that you have read, understood, and agreed to these Terms.
Headings are provided for convenience only.
1.1. The Site is operated for the purpose of providing information about Shekinah Travel Lifestyle, our travel planning services, faith-led travel experiences, luxury holidays, retreats, group trips, and related travel services.
1.2. These Terms apply to your use of the Site, any enquiries submitted through the Site, any bookings or purchases made through or in connection with the Site, and the relationship between visitors, customers, travellers, and Shekinah Travel Lifestyle.
1.3. By using the Site, you agree to be bound by these Terms.
1.4. Any bookings, enquiries, accounts, or travel arrangements made through the Site are personal and non-transferable unless agreed otherwise in writing.
2.1. The Site provides information about our travel services, destinations, retreats, holiday planning, group travel, and related experiences.
2.2. The Site may include contact forms, enquiry forms, booking information, promotional content, newsletters, and links to third-party travel providers.
2.3. Information may be collected automatically or voluntarily when interacting with the Site, as described in our Privacy Policy.
3.1. Any enquiry submitted through the Site does not create a confirmed booking or contract unless and until Shekinah Travel Lifestyle confirms the arrangement in writing.
3.2. Customers must provide accurate, complete, and up-to-date information when making enquiries, requesting quotes, or booking travel services.
3.3. Travel arrangements may be subject to availability, supplier terms, destination requirements, payment deadlines, and any additional conditions provided at the time of booking.
3.4. It is the customer's responsibility to review all booking details carefully before confirming any travel arrangement.
4.1. Shekinah Travel Lifestyle may update, modify, suspend, or discontinue the Site or any part of it at any time.
4.2. Certain services offered through the Site may depend on third-party travel providers, including but not limited to airlines, hotels, resorts, tour operators, transport providers, payment processors, and booking platforms.
4.3. Shekinah Travel Lifestyle is not responsible for the performance, reliability, availability, acts, omissions, delays, cancellations, or failures of third-party providers.
4.4. We are not responsible for delays, interruptions, or failures caused by events beyond our reasonable control.
4.5. Technical issues may occur, and we are not responsible for losses resulting from such issues.
4.6. The Site and its content are provided "as is," without warranties of any kind, except where required by law.
4.7. We are not liable for indirect, incidental, special, or consequential damages arising from the use of the Site or reliance on its content.
5.1. All content on the Site, including text, graphics, images, branding, logos, videos, design elements, and other materials, is owned by or licensed to Shekinah Travel Lifestyle.
5.2. Visitors may not copy, reproduce, distribute, publish, modify, or create derivative works based on any content from the Site without prior written permission.
5.3. Unauthorised use of our brand, website content, images, or materials may result in legal action.
6.1. The Site may include general travel information, destination guidance, wellness content, faith-led travel inspiration, itinerary ideas, and lifestyle-related content.
6.2. Such information is provided for general guidance only and does not constitute legal, medical, financial, immigration, visa, health, or professional advice.
6.3. Customers are responsible for checking destination entry requirements, passport validity, visa requirements, vaccination requirements, travel insurance, and any health or safety guidance relevant to their trip.
6.4. Travel rules, destination requirements, prices, availability, and supplier conditions may change at any time.
6.5. Shekinah Travel Lifestyle is not responsible for decisions or actions taken based on general information found on the Site.
7.1. To the fullest extent permitted by law, Shekinah Travel Lifestyle is not liable for:
Loss of profits, data, revenue, opportunity, or business
Indirect, incidental, or consequential damages
Errors, delays, or inaccuracies in website content
Travel delays, cancellations, supplier failures, or itinerary changes caused by third parties
Interruptions caused by external conditions or events beyond our control
7.2. Where liability is established in connection with a paid service, our total liability shall not exceed the amount paid directly to Shekinah Travel Lifestyle for that specific service, unless otherwise required by law.
8.1. The Site may include external links, embedded content, analytics tools, marketing technologies, payment processors, travel booking platforms, and third-party provider information.
8.2. Shekinah Travel Lifestyle is not responsible for third-party content, performance, accessibility, privacy practices, security, availability, or terms.
8.3. Use of third-party services is at the visitor's or customer's own risk and may be subject to separate terms and conditions.
9.1. If customer accounts, booking portals, or login access are provided, customers must keep their login details secure and confidential.
9.2. Any unauthorised access or suspected breach must be reported to us immediately.
9.3. We may suspend or terminate account access if misuse, fraud, unauthorised activity, or a breach of these Terms is suspected.
10.1. Shekinah Travel Lifestyle is not responsible for delays, cancellations, failures, or losses caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, war, terrorism, strikes, pandemics, government actions, travel restrictions, airline disruption, supplier failure, network outages, or emergencies.
11.1. Purchases made through or related to the Site may include travel planning services, consultation services, deposits, booking fees, group travel arrangements, retreats, holidays, or other travel-related services.
11.2. Prices displayed on the Site are provided for guidance only unless clearly stated as final. Prices may vary depending on availability, supplier rates, travel dates, exchange rates, and customer requirements.
11.3. Prices, packages, services, and offerings may change without prior notice.
11.4. Payments may be processed through the Site or via external payment systems. Customers must provide accurate billing and contact information.
11.5. A booking is not confirmed until the required payment, deposit, or written confirmation has been received and accepted.
11.6. Some payments, deposits, booking fees, or supplier charges may be non-refundable, depending on the terms provided at the time of booking.
11.7. If a travel service becomes unavailable after payment, customers will be notified and may be offered an alternative or refund in accordance with applicable law and supplier terms.
12.1. Cancellations, changes, and refunds are handled in accordance with applicable consumer protection laws, supplier terms, and the booking conditions provided at the time of purchase.
12.2. Customers should review all cancellation and refund terms before confirming a booking.
12.3. Cancellation charges may apply where costs have already been incurred, where suppliers impose cancellation fees, or where bookings are non-refundable.
12.4. Changes to bookings may be subject to availability, supplier approval, price differences, administration fees, or other charges.
12.5. Refunds, where applicable, will usually be issued using the original payment method unless otherwise agreed or required by law.
12.6. Shekinah Travel Lifestyle is not responsible for refunds or compensation refused by third-party suppliers where the issue is governed by that supplier's own terms and conditions.
Customers agree to:
Provide accurate and up-to-date personal and travel information
Check passport, visa, health, vaccination, and destination entry requirements
Arrange suitable travel insurance
Review all booking details before confirmation
Make payments by the required deadlines
Comply with supplier terms, airline rules, hotel policies, local laws, and destination requirements
Inform us promptly of any errors, changes, or issues affecting their booking
Shekinah Travel Lifestyle may suspend access to the Site, refuse service, or cancel an enquiry or booking where:
These Terms are violated
False or misleading information is provided
Fraud, misuse, abuse, or unlawful activity is suspected
Payment obligations are not met
The Privacy Policy is violated
Continuing the service would create legal, financial, operational, or reputational risk
These Terms are governed by the laws of England and Wales, unless otherwise required by applicable law.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by law.
16.1. If any part of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.
16.2. Shekinah Travel Lifestyle may assign its rights and obligations to third parties where reasonably necessary for business operations, restructuring, or service delivery.
16.3. These Terms constitute the entire agreement governing the use of the Site.
16.4. For enquiries, visitors may use the contact details provided on the Site's contact page.