1) How we work (planning vs booking)
Shekinah Travel Lifestyle provides travel planning and/or booking support depending on the service purchased.
• If we only plan (research, itinerary design, recommendations) and you book elsewhere, your purchase is a service contract for planning time.
• If we book travel for you, your booking is governed by both our admin terms and the supplier’s terms (airline/hotel/tour operator).
• If your trip is a package holiday under UK rules, additional legal protections apply (see Section 7).
2) Planning fees (service contract) — cancellation & refunds
Under UK Consumer Contracts rules, consumers generally have a 14-day cooling-off period for services bought online/phone (distance contracts). If you ask us to start work during the cooling-off period, you may have to pay for the service provided up to cancellation, and if the service is fully performed your cancellation right can end in line with the Regulations.
3) Travel bookings (hotels, flights, activities) — cooling-off exemptions
Cooling-off cancellation rights do not apply to certain travel/leisure contracts where there is a specific date/period of performance, including accommodation and leisure activities booked for set dates (and related listed categories).
In practice, cancellations/refunds are usually governed by the supplier’s terms.
4) Changes, cancellations & supplier fees
• Airlines/hotels/tour operators control many change/cancellation rules, including fare restrictions, rebooking costs, and refund timelines.
• If you request changes, you may be charged supplier penalties plus any admin fee that we disclose to you in advance.
5) Prices & availability
Travel pricing is dynamic. Quotes can change until booked/ticketed and paid.
6) ATOL & flight-inclusive protection (only if you sell flight-inclusive packages)
ATOL is financial protection for certain flight-inclusive trips; it is not travel insurance.
Where ATOL applies, an ATOL Certificate must be issued (typically when the customer makes the first payment) and it is proof of protection.
CAA guidance explains who can advertise/sell air travel arrangements to UK consumers (e.g., ATOL holder or exempt).
7) Package Travel (Package Travel Regulations 2018) — key client rights (UK)
If your booking is a package under the Package Travel and Linked Travel Arrangements Regulations 2018, key protections can include organiser responsibility and specific refund rules. Where the Regulations require a refund after termination/cancellation, the organiser must refund without undue delay and no later than 14 days after termination (in the relevant circumstances set out in the Regulations).
8) Privacy & data protection (UK GDPR / ICO)
Your privacy information should explain what you collect, why you use it, who you share it with, retention, and how people can complain to the ICO.
If you collect health/accessibility needs, that can be special category data and you must identify an Article 6 lawful basis and an Article 9 condition.
9) Complaints
Raise issues with us first so we can try to resolve them quickly. Where relevant, supplier processes and/or statutory rights (e.g., Package Travel) may also apply.
10) Acceptance of terms
By purchasing a service, paying an invoice, or confirming a booking, you agree to these policies and the supplier terms linked to your booking.