Shekinah Travel Lifestyle is committed to providing a digital experience that is accessible, inclusive, and usable for the widest possible audience, including people with disabilities.
We believe every visitor should be able to access information about our travel services, faith-led experiences, luxury holidays, retreats, and travel planning support with ease.
Accessibility is an ongoing effort, and we aim to continually improve the user experience by applying relevant accessibility guidelines and best practices.
Our goal is to work towards conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with a wide range of needs, including:
Visual impairments
Hearing impairments
Motor difficulties
Cognitive limitations
While we work towards full WCAG 2.1 AA compliance, some parts of the website may not yet meet all standards. Where issues are identified, we aim to address them as quickly as reasonably possible.
To support accessibility, our website incorporates, or is working to incorporate, the following measures:
Clear page structure and logical headings
Descriptive links and buttons where possible
Text alternatives for meaningful images and graphics
Support for browser zoom and responsive viewing on different devices
Keyboard navigation across key areas of the website
Visible focus indicators for interactive elements where possible
Avoidance of flashing or rapidly blinking content
Clear and readable content layout
The website is designed to work with modern devices, browsers, and operating systems, including:
Windows
macOS
iOS
Android
Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
Older browsers, outdated devices, or older assistive technologies may not provide the best experience.
Although we work to make the website accessible, some limitations may still exist. These may include:
Older PDF files or documents that may not yet be fully accessible
Third-party booking tools, payment systems, maps, or embedded content
Automatically generated content
Images that may occasionally be missing alternative text
Video or media content that may not yet include captions or transcripts
Third-party travel content or supplier materials outside our direct control
We are actively working to improve these areas. If you encounter an accessibility barrier, please contact us so we can review the issue.
Some parts of the website may rely on third-party services, such as booking platforms, payment processors, maps, videos, forms, analytics tools, or travel supplier content.
These third parties operate independently and may not fully meet WCAG 2.1 AA standards. Shekinah Travel Lifestyle does not control external code or third-party platforms and therefore cannot guarantee the full accessibility of those elements.
However, where possible, we aim to use third-party tools that support a more accessible user experience.
As a travel agency, some services, accommodation, transport, excursions, retreats, or destination experiences may be provided by third-party suppliers.
Accessibility arrangements may vary depending on the destination, hotel, airline, resort, venue, transport provider, or activity provider.
Customers are encouraged to contact us in advance if they require accessibility support or have specific travel needs, including but not limited to:
Step-free access
Accessible rooms
Mobility support
Airport assistance
Accessible transport
Dietary requirements
Medical or health-related travel considerations
Seating or accommodation adjustments
Support for hearing, visual, or cognitive needs
We will do our best to provide available information and liaise with relevant suppliers where possible. However, accessibility arrangements may depend on third-party availability, destination rules, and supplier policies.
We welcome feedback on the accessibility of our website and services.
If you experience difficulty using the website, accessing information, completing an enquiry form, or understanding any part of our content, please contact us using the details provided on the website.
To help us address the issue effectively, please include, where possible:
The page or URL where the issue occurred
A description of the problem
The device and browser you were using
Any assistive technology involved
The format you need the information in
We aim to respond to accessibility-related enquiries within a reasonable time.
Accessibility is a continual responsibility. Shekinah Travel Lifestyle aims to:
Review new pages and website updates for accessibility
Improve older content where accessibility issues are identified
Make our content clear, readable, and easy to navigate
Consider accessibility when adding new tools, features, or services
Support customers with accessibility needs where reasonably possible
We are committed to creating a welcoming, inclusive, and accessible online experience for all visitors.